We are confident you’ll love your pieces and you will be delighted with your order. If not, we gladly accept the product purchased from hermes-souvenirs.gr for a full refund (original shipping costs are non-refundable), as long as it is returned to us within 14 days from the day of the delivery confirmation date in it’s original condition & packaging, with all labels intact.
Products can be exchanged with a different size or an alternative style. For returns and replacements please send us an email at firstname.lastname@example.org, within 7 working days from receiving your order, including your name and order number. Once your return is authorised, you will receive a confirmation email of your return request and step-by-step instructions. Refund will be processed as soon as returned items have been checked and accepted. Your refund will be applied to your original method of payment.
Please allow us 5-10 working days to process your return. Items that are returned with signs of being worn, soiled/stained, or delivered to our returns team outside of the stated 14-day policy window will not be accepted. Return shipping charges are the buyer’s responsibility. In the event that you use postal service, we highly recommend retaining the receipt proof of postage with the tracking number as we cannot be liable for goods not returned to us. It is the customer’s responsibility until the product returns reach our warehouse.
RETURN OF DEFECTIVE ITEMS
Our primary goal is the exceptional quality of our products. In the unlikely event that we processed your order incorrectly, or you received a damaged or defective item we will gladly replace the item or give you a store credit for you within 7 days upon delivery! Please inform us by email at email@example.com
CUSTOM AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.